Find Value: Keys Lost in Dark Alley. Look Under Streetlight?

Person-first measurement of value in healthcare. Chat with Jennifer Bright @IVI_Health. Problem-solving led by people making clinical decisions. Check it out.

Proem

Value propositions can be vague, aspirational, and ethics remote. Think: Uber — The Smartest Way to Get Around; Apple iPhone — The Experience IS the Product; Walmart — Everyday Low Prices; Google — Search Engine for the World.

Imagine these:

XYZ Hospital — Money back guarantee

Acme Specialty Services — On-time appts or we pay you

We Wish Think Tank — Research for patients

People’s Pharmacy — Medications you can afford

I’ve heard people in healthcare say value equals quality + patient experience/cost.

All of this makes me crazy. We have no idea of what cost means anywhere in healthcare. We spend too little time understanding quality to whom — individuals when they’re patients, caregivers, or clinicians OR groups of people — communities, OR companies — insurers, employers, healthcare providers?

Before we go any further, let me thank Joey van Leeuwen who creates the amazing music for my podcast, and Kayla Nelson, who serves as my web/social media coach…